Frequently Asked Questions
Here are some of the most asked questions about our products and our site.
1. What is your return policy?
Our general return policy is 30 days from the date your order arrives. Conditions & exceptions may apply. For details, please visit our [Return Policy] page.
2. How do I return my order?
First step is to send us a return authorization request. Please do so by using our [CONTACT US] form. Please remember to include your order number as well as the style code of the item(s) you wish to return. Within 1 business day of receiving your request, we will reply by email with further instructions. For details, please visit our [Return Policy] page.
3. When will I receive my refund?
As soon as we receive your return item, we will notify you by email and start processing the refund. Most refund will process within 1 business day but please allow up to 3 days for the refund to process. The refund will only be for the item being returned and the maximum refund amount will be the purchase price of the item. We do not refund or reimburse for shipping or other incidentals. Please note that refund will only be issued back to the same method of payment used to purchase the order.
4. Do you reimburse for shipping?
We are not responsible for any shipping fees and we do not reimburse for shipping. You can use any courier of your choice but for proper delivery, we do recommend that you fully insure the package with a tracking number and send it with a signature release. Furthermore, any extra shipping charges incurred to send out the order will not be refunded. For details, please visit our [Return Policy] page.
5. When will you ship my order?
Unless specified, we ship out all orders within 2 business days of receiving the order. Some exceptions apply. Please visit our [Shipping Policy] page for details.
6. When will I receive my order?
It depends on the shipping method selected but for packages destined for addresses within the USA, standard package will require 5 to 14 days to arrive. For 2 day and next day packages, please add 2 business preparation days to the number of days the courier will require to deliver the package. For example, please estimate up to 3 business days for next day shipping (2 days prep time + 1 day courier time). For international packages destined for outside the USA, it is somewhat complicated. For details, please visit our [Shipping Policy] page and scroll down to the bottom to read the International Shipments section.
7. Do you deliver outside the USA?
The short answer is yes but international packages are complicated. There are many factors to consider such as customs laws and import laws of the receiving country. Due to the complex nature of international laws, we are not responsible for any international order mishaps. For details, please visit our [Shipping Policy] page and scroll down to the bottom to read the International Shipments section.
8. Why do you require a signature for delivery?
Since we often send small precious things, our packages are in danger of being lost or stolen. In order to prevent such mishaps, we require a signature release for all outgoing packages. If signature requirement is not feasible for you, please contact us before placing the order and we can work out a waiver for you with conditions and restrictions.
9. I missed my delivery. What do I do?
You must contact the courier and schedule another delivery. You should have received a tracking number and the name of the courier by email. If you require the tracking information, please [contact us] with your order number and we can send you the information again by email. You can then contact the proper courier and reschedule a delivery or if available, pick up the package at the couriers' center near your address.
10. How do I contact you?
Please use the [CONTACT US] form for all inquiries. If you have difficulty doing so, please send us an email to firstname.lastname@example.org. If you are compelled to call us, please call us Monday through Friday from 10:00AM to 4:00PM PST at (213)627-8916. Please ask for a Give Me Gold representative so that we can forward you to the right personnel. Please be patient when calling us and expect some wait time.